So What is FASTag ? FASTag is a new system introduced for making payment in Tollgates. It will be mandatory for paying Toll payments through FASTag soon. Initially Government of India had fixed 15-12-2019 as last date for making all the lanes of Toll Plazas into FASTag lane. But now it has been deferred.
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Now lets see the official definition given by the government.
What is FASTag ?
“FASTag is a RFID passive tag used for making toll payments directly from the customers linked prepaid or savings/current account. It is affixed on the windscreen of the vehicle and enables the customer to drive through toll plazas, without stopping for any toll payments. The toll fare is directly deducted from the linked account of the customer.
FASTag is also vehicle specific and once it is affixed to a vehicle, it cannot be transferred to another vehicle. It can be purchased from any of the NETC Member Banks. If a FASTag is linked to the prepaid account, then it needs to be recharged/ topped-up as per the usage of the customer. If adequate balance is not maintained by the customer, the it gets blacklisted at the toll plaza. In such a scenario if the customer travels through a toll plaza without recharging then he won’t be able to avail the NETC services and would be required to pay the toll fare through cash.”
Enough of the text and lets look at a video on what is Fastag and how does it help ?
that’s some cool initiative brought by the government… Great Job !
Benefits of FASTag
Now why should I put all these efforts to get a FASTag ? Here’s why
The following are the reason why one should opt for FASTag …
Cashless, Inoperability and Cashbacks are main benefits of Fastag. look at the video for more details
Now we know what is FASTag and benefits of FASTag. Should we not know how it actually works ?
How FASTag works ?
Let look at step by step what is happening. The Step number is denoted in the image.
Step 1: Whenever the vehicle passes through the ETC lane of the Toll Plaza, the Toll Plaza system captures the FASTag details like (Tag ID, TID, Vehicle class, etc.) and sends it to the Acquiring bank for processing.
Step 2: The Acquiring bank sends a request to the NETC Mapper to validate the tag details.
Step 3: Once the Tag ID is validated, NETC Mapper responds with details like Vehicle class, VRN, Tag Status etc. If the Tag ID is absent in NETC Mapper, it will respond that the Tag ID is not registered.
Step 4: After successful validation of Tag ID from NETC Mapper, acquirer host calculates the appropriate toll fare and initiate a debit request to NETC system.
Step 5: NETC System will switch the debit request to the respective issuer bank for debiting the account of the customer.
Step 6: Issuer host shall debit the linked tag holder account and sends a SMS alert to the tag holder. The Issuer host shall send the response message to NETC system. If the response is not sent within the defined TAT, the transaction are considered as Deemed Accepted.
Step 7: NETC system will notify the response to acquirer host.
Step 8: Acquirer host will notify to respective toll plaza system.
How to Install FASTag in my car?
There are five ways totally how one can get FASTag. They are :-
Online
- NPCI portal
- Bank Websites
- Amazon
Offline
- Toll Plazas
- Bank Branches
All the methods are explained in detail below.
NPCI Portal
You can submit the details in the following official link to make a request for FASTag through NPCI Website.
https://www.npci.org.in
Bank Websites
NETC – National Electronic Toll Collection has also authorized the following Banks to issue FASTags to account holders. One can also register through respective bank portals .
Amazon
You can get FASTag through the famous eCommerce website Amazon.com.
Toll Plazas
The customer may visit any of the Point of Sale (POS) locations at Toll Plazas to get your FASTag account created. Customer may call on customer care no. Of the Issuer Agency to know more details. Customer need to submit a copy of the following documents along with the application for FASTag.
- Registration Certificate (RC) of the vehicle.
- Passport size photograph of the vehicle owner
- KYC documents as per the category of the vehicle owner (viz. Individual / corporate)
For ID and Address proof the following documents can be provided:
- Driving License
- PAN Card
- Passport
- Voter ID Card
- Aadhar Card (with address)
Bank Branches
You can visit the following bank branches near you and can purchase FASTag for your vehicle.
- Airtel Payments Bank
- Axis Bank Ltd
- Bank of Baroda
- Canara Bank
- City Union Bank Ltd
- EQUITAS SMALL FINANCE BANK
- Federal Bank
- FINO Payments Bank
- HDFC Bank
- ICICI Bank
- IDFC FIRST Bank
- Indusind Bank
- Karur Vysya Bank
- Kotak Mahindra Bank
- Nagapur Nagarik Sahakari Bank
- PAYTM Payments Bank
- Punjab and Maharashtra Co-op Bank
- Punjab National Bank
- Saraswat Co-operative Bank
- South Indian Bank
- State Bank of India
- Syndicate Bank
- Union Bank of India
- Yes Bank Ltd
To Summarize on “How to get your FASTag?” see the video below
Now, Deadline for FASTag or Last date for FASTag has been deferred to January 15th 2020 due to technical a reasons.
Customer Care
The Helpline number for FASTag for various banks are listed below.
| S No. | Issuing Bank | Customer Care Helpline No |
| 1 | Axis Bank | 1800-419-8585 |
| 2 | EQUITAS Small Finance Bank | 1800 103 1222 |
| 3 | Federal Bank | 1800-266-9520 |
| 4 | Fino Payments Bank | 1860-266-3466 |
| 5 | HDFC Bank | 1800-120-1243 |
| 6 | ICICI Bank | 1800-2100-104 |
| 7 | IDFC FIRST Bank | 1800-266-9970 |
| 8 | Karur Vysya Bank | 1800-102-1916 |
| 9 | Kotak Mahindra Bank | 1800-419-6606 |
| 10 | PayTM Payments Bank Ltd | 1800-102-6480 |
| 11 | Punjab & Maharashtra Co-op Bank | 1800-223-993 |
| 12 | Punjab National Bank | 080-67295310 |
| 13 | Saraswat Bank | 1800-266-9545 |
| 14 | South Indian Bank | 1800-425-1809 |
| 15 | State Bank of India | 1800-11-0018 |
| 16 | Syndicate Bank | 1800-425-0585 |
| 17 | Bank of Baroda | 1800-103-4568 |
| 18 | City Union Bank | 1800-258-7200 |
| 19 | Yes Bank Ltd. | 1800 -1200 |
| 20 | Indusind Bank | 1860 -500- 5004 |
| 21 | Union Bank of India | 1800- 22- 22 44/080-61817110 |
| 22 | Nagapur Nagarik Sahakari Bank | 1800 -266- 7183 |
| 23 | Airtel Payments Bank | 400 |
| 24 | IHMCL | 1033 |
In case of any queries
See the FAQs …
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